Navigating Returns at Pizzique

Return Window

Pizzique allows returns within 30 days from the date of delivery. This aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, which stipulates that items must be returned within this time frame to qualify for a refund. The clock begins ticking upon receipt of your pizza oven or accessory. All returned items must be in original packaging and condition, ensuring that they remain suitable for resale. Please note that certain exceptions apply, detailed in the following sections.

How to Initiate

To initiate a return, customers must contact our support team at [email protected]. A representative will guide you through the process, including obtaining a Return Merchandise Authorization (RMA) number. This number is essential for processing your return efficiently. Returns initiated without an RMA may experience delays in processing. We recommend retaining all shipping documentation until the return is confirmed.

What’s Returnable

Items eligible for return include unopened and unused pizza ovens and accessories. If the product has been used or shows signs of wear, it may not be returnable. Exceptions are made under specific circumstances, such as defective items, which will be handled on a case-by-case basis. We encourage customers to inspect their items promptly upon receipt to ensure they meet expectations.

What’s Final Sale

Certain products, including customized items or those marked as final sale, cannot be returned. This policy ensures clarity around which items are non-returnable. We advise customers to review product descriptions thoroughly before purchase. If you have any questions regarding an item’s eligibility, please reach out to our support team for clarification.

Refund Method & Timeline

Refunds will be processed to the original payment method within 10 business days after the return is received and inspected. The timeline may vary based on your financial institution’s policies. Note that shipping fees are not included in the refund amount unless the item was damaged or an incorrect item was sent. A restocking fee may apply to certain items, which will be communicated at the time of the return.

Damaged or Wrong Items

In cases where items arrive damaged or incorrect, we require notification within 48 hours of delivery. Customers should document the condition of the package and its contents with photographs, which will assist in expediting the resolution process. Pizzique will cover return shipping costs for these situations, ensuring a seamless experience as we rectify any issues.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items. We recommend using a trackable shipping service to ensure the return is received. Items lost in transit will not be eligible for a refund. For any questions regarding return shipping, our support team is available to provide guidance.

Exchanges

Exchanges are handled similarly to returns. Customers wishing to exchange an item must initiate the process within the 30-day return window. Items will need to be returned before the new item can be shipped. This ensures that inventory remains accurate while meeting customer needs. Please consult our support team for assistance in facilitating an exchange.